A products company sets up a shared services center. A manufacturer moves to automation and robotic assembly. A commercial insurer that recently diversified to consumer/personal lines adds Internet-based policy and claims administration. A print publisher moves to digital. To succeed at technology-enabled changes like these, you’ll need the right help, from partners who have the right tools, processes and experience along with a culture that complements yours. You’ll also need contracts that support and guide your relationships with those partners. You should start early, even before the first request for proposal is drafted.

We help companies do this right. Whether you’re using technology to completely transform how you run your business or looking for help with basic software licensing, you can rely on our experience in every phase—pre-bid planning, requests for proposal, deal structuring, drafting and negotiation, post-contract governance, project and risk management, and, when necessary, workouts and dispute resolution.

Our mission is to get your project completed and to protect you from problems. It’s a goal-oriented approach that runs contrary to the adversarial approach that most other law firms take. In their zeal to make your agreements ironclad in case something goes wrong, they lose sight of doing things right in the first place. Doing it the right way—choosing well and working collaboratively with your supply-chain partners—makes it easier to get your project done without ever losing sight of the protections that matter most.

To do this, we learn your business, the role technology plays in it, who the stakeholders are, what you’re trying to achieve, and your options for achieving it. Initiatives that drive significant business change may require a very different approach from pure technology initiatives, and we’ll work with you to find the right solution and deliver our services in a way that makes sense for your business. Not approaching business change initiatives this way is why so many fail before a single implementation dollar is spent.

At McCarter, we understand the sourcing-contract-change-management–execution connection. We have experience making that connection work and are committed to putting that experience to work for you. We’ll work with you to apply the most effective strategies, processes and techniques to set you up for a successful business change initiative. Our lawyers have full life-cycle business-transformation experience—not just experience in contracting, sourcing, change management or other execution components individually.

Our team represents customers and suppliers in all types of sourcing, outsourcing, telecom, licensing, implementation and regulatory matters. We handle mission-critical transactions and act as day-to-day counsel on technology procurement, strategic sourcing and data security matters. Examples of our work include:

  • Business process outsourcing, including finance and accounting, print management, procurement and human resources, benefits administration, and claims processing via TPA and ASO.
  • Information technology outsourcing, including applications development and management and desktop network support.
  • Strategic sourcing, including both one-time and long-term supply arrangements for raw materials, components and finished products in the construction, wind energy, pharmaceutical and medical device industries.
  • Ordinary course sourcing, including inbound procurement of technology, technology-enabled and non-technology goods and services.
  • Managed telecom, including domestic/international voice, dedicated access, private line, teleconferencing, fiber Ethernet (dark, lit and all types of WDM), MPLS, remote access and IP-based transport.
  • Enterprise technology transactions, including licensing, implementation and support for general ledger, CRM and HR, as well as market-facing systems such as insurance policy administration, hedge fund investment management, and payments acceptance and processing.
  • Alternative and renewable energy technology, including sourcing, operation and maintenance of large and small wind, solar and biofuels technologies, as well as all related EPC and BOP to implement.